bytesbeet

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Refund FAQ

Last Updated: 09-26-2024

At Bytes beet LLC, we strive to ensure customer satisfaction. We offer a 30-day return policy with no restocking fees. Below are the details of our return process:

1. What is Your Return Policy?

You may return most items within 30 days of delivery for a full refund, provided the items are unused, in their original packaging, and in the same condition as when received.

2. How Do I Initiate a Return?

To initiate a return:

  • Log into your Bytesbeet.com account.
  • Go to your order history and select the item you wish to return.
  • Follow the prompts to generate a return label.
  • If you are unable to access your account, please contact our customer service for assistance.

3. What Items Are Non-Returnable?

For hygiene and safety reasons, certain items cannot be returned. These include:

  • Personal care items (e.g., kettles with water filters used for tea/coffee preparation)
  • Any used or damaged items

4. How Should I Package My Return?

Please ensure you follow these steps when packaging your return:

  • Use the original packaging if available.
  • If not, use a sturdy box with adequate padding to prevent damage during transit.
  • Include all original accessories, manuals, and parts.
  • Attach the provided return label to the outside of the package.

5. How Do I Return a Large Item?

For large items, such as kettles with heavy-duty components, we will arrange a pickup at no cost to you. Please refer to our Shipping Policy for further details.

6. Will I Be Charged for Return Shipping?

We cover return shipping costs for items that are not damaged or misused. If the return is due to our error (e.g., wrong item sent), we will cover the return shipping cost as well.

7. When Will I Receive My Refund?

Refunds are processed within 3-5 business days after we receive the returned item. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.

8. What if My Item is Damaged or Defective?

  • Damaged in Transit: If your item arrives damaged, please contact us within 48 hours of delivery through our Support Portal. We will arrange for a return and send a replacement at no extra cost.
  • Defective Items: If the item is defective, contact our customer service within the 30-day return window. We will provide a prepaid return label and send a replacement or issue a full refund if preferred.

9. What if I Haven’t Received My Refund Yet?

If you haven’t received your refund within two weeks of our confirmation email:

  • Check your bank account again.
  • Contact your credit card company as it may take time to process.
  • If you have done the above and still haven’t received your refund, please contact our customer service.

10. What Happens if the Item Was a Gift?

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. The gift giver will not be notified of the return.

11. Are There Any Exceptions to the Return Policy?

  • Bulk Orders: For orders of 5 or more of the same item, please contact our Bulk Order Department for return instructions.
  • Customized Items: Customized items may not be eligible for return unless defective. Please contact customer service for assistance.
  • Promotional Items: Items received as part of a promotion or bundle may have different return conditions. Refer to the specific terms of the promotion or contact customer service for clarification.

12. How Can I Contact Customer Service?

For any questions or concerns about returns or refunds, feel free to contact our customer service team:

  • Business Name: Bytes beet LLC
  • Company No: 76275998
  • Email: support@bytesbeet.com
  • Phone: +1 505-533-9881
  • Hours: Monday to Saturday, 8 AM to 5 PM
  • Address: 910 W Santa Fe Ave, Grants, NM 87020, USA

13. Will You Update This Policy?

Yes, we reserve the right to update this policy as needed. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically. Changes will not affect returns already in progress.

For more information, please read our Privacy Policy and Terms and Conditions.

Thank you for choosing Bytesbeet.com.